Cancellation & Refund Policy

At Uganda Safari Bookings, we understand that travel plans can sometimes change due to unexpected circumstances. Our cancellation and refund policy is designed to provide clear guidelines while allowing us to properly plan and deliver high-quality safari experiences for our guests.

Safari Booking Deposits

To confirm a safari booking, guests are required to make a deposit as agreed during the booking process. The deposit allows us to secure safari vehicles, accommodation reservations, park permits, guides, and other services required for your trip.

Safari bookings, especially those involving gorilla trekking permits and other restricted activities, may have specific cancellation conditions due to advance payments made to third-party suppliers.

Cancellation by the Client

If you need to cancel your safari, please notify Uganda Safari Bookings as soon as possible in writing.

Refund eligibility depends on the cancellation period before the safari start date:

• More than 60 days before arrival: Refunds may be provided after deducting any non-refundable costs already paid to suppliers, including permits, accommodation deposits, and administrative fees.

• 30–60 days before arrival: Partial refunds may be available depending on supplier cancellation policies and costs already incurred.

• Less than 30 days before arrival: Refunds may not be possible because most safari services will have already been confirmed and paid for.

• No-show or cancellation after safari commencement: No refunds will be provided.

Gorilla Trekking and Special Permits

Gorilla trekking permits and other wildlife activity permits are purchased through official authorities and are subject to their cancellation and refund regulations.

Once permits have been purchased and confirmed, they may be non-refundable or subject to the applicable authority’s policies.

Changes to Your Safari Dates

We understand that circumstances may require changes to travel dates. We will do our best to assist with rescheduling your safari depending on availability from accommodation providers, transport partners, and activity operators.

Any additional costs caused by date changes will be the responsibility of the client.

Cancellation by Uganda Safari Bookings

In rare circumstances, Uganda Safari Bookings may need to modify or cancel a safari due to events beyond our control, including:

• Natural disasters

• Government restrictions

• Security concerns

• Extreme weather conditions

• Changes in park regulations

If we cancel a safari, we will work with clients to provide alternative arrangements or refunds where applicable after deducting costs already paid to suppliers.

Travel Insurance

We strongly recommend that all guests purchase comprehensive travel insurance covering:

• Trip cancellation

• Medical emergencies

• Lost luggage

• Travel delays

• Personal accidents

Uganda Safari Bookings is not responsible for losses resulting from circumstances outside our control.

Refund Processing

Approved refunds will be processed using the same payment method used during booking where possible. Processing times may vary depending on banks, payment providers, and international transaction procedures.

Contact Us

If you have questions regarding cancellations, refunds, or changes to your safari booking, please contact Uganda Safari Bookings and our team will be happy to assist you. You can email to info@ugandasafaribookings.com or call +256-700135510. 

Thank you for choosing Uganda Safari Bookings. We are committed to providing memorable, safe, and professionally managed safari experiences.